Track your order by visiting the website: 

Click here to check your logistics>>

If you are unable to track your shipment status, please rest assured. Kindly contact our customer service team immediately, and we will perform a manual tracking inquiry for you. Your package has successfully cleared customs and is currently en route to the United States, with final delivery to be handled by USPS (United States Postal Service). Please note that occasional tracking number updates may occur during international logistics processes, which is standard practice. Our team will closely monitor your shipment and keep you informed of any critical updates.

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We are pleased to inform everyone that over the past month, due to tariff issues, our shipping costs had been continuously increasing, even affecting logistics speed. However, the problem has now been resolved as the tariff issues have been addressed. Consequently, we have decided to reinstate our $50 free shipping policy. Thank you all for your support.

BEIJING TIME:5-16 13:00:00

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Dear Valued Customers,

We are thrilled to announce that after persistent efforts, our Labubu V3 products have finally arrived in bulk! Please review our updated shipping policies below:

1.Order Processing Update

All pre-sale orders will be shipped within 3 business days.

Orders with active tracking numbers cannot be returned through any channels. For orders without tracking updates, please contact our customer service at contact@toyapex.com (100% response within 24 hours (including weekends/holidays).

2.Pre-sale Order Benefits

Unshipped pre-sale orders will receive complimentary gifts.

To claim your gift, please contact our customer service within 48 hours. After this period, gift availability cannot be guaranteed due to limited quantities.

We appreciate your understanding if gifts become unavailable.

3.Compensation Policy for Delayed Shipments

For shipped pre-sale orders experiencing delivery delays, we will provide gift compensation with your next purchase.

To redeem: Email your V3 order number + new purchase confirmation. Gifts will be included in your new shipment.

Direct gift requests require $5.99 shipping fee payment.

4.Special Note
Each Labubu V3 has journeyed over 10,000 kilometers to reach you. While the distance was great, our greater hope is that these special companions bring you lasting joy!

Thank you for your continued trust and support. We remain committed to delivering happiness to your doorstep.

Warm regards,
toyapex Customer Service Team
toyapex CEO

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【Official Announcement】Refund & Shipping Policy Update

For customers with dispatched orders:
All shipped orders are final sale, non-refundable and non-exchangeable. We kindly ask for your continued patience as we work to deliver your Labubu V3 to you promptly.

For customers awaiting shipment:

1.For those choosing to maintain their orders:

Despite the significant price increase of Labubu V3 across all platforms, we will honor original purchase agreements.

Delivery timelines are being extended due to production demands. As compensation for delays, we will provide a complimentary gift with your shipment.

To claim your compensatory gift, please contact our customer service team via email.

2.For customers requesting order cancellation:

Our store will fully absorb the Shopify transaction fee of HKD 85 per refund.

You will receive 100% of your payment amount back without any processing charges.

We appreciate your understanding and continued support as we navigate these production challenges. For any inquiries, please contact our customer service team at contact@toyapex.com.

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If your tracking information hasn't updated for 5 days after receiving the shipping confirmation email, please contact us for manual assistance.

Dear Customer,

Due to recent customs policy updates, real-time tracking may be temporarily unavailable. If you are unable to check your logistics status, please follow the steps below:

1.Action Required
Send an email to contact@toyapex.com with the subject: “Logistics Inquiry –  [Your Order Number]” for manual assistance.

2.Our Commitment

100% response within 24 hours (including weekends/holidays).

    Include in your email:
    ✅ Order number
    ✅ Recipient’s name & contact details

    Important Notes

            Customs clearance may currently take longer than usual.

            Check your spam folder if you don’t receive our reply.

For further assistance, reply to this email or contact us directly. Thank you for your patience!

Best regards,
TOYAPEX Customer Support

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Track your order by visiting the website: 

Click here to check your logistics>>

If you are unable to track your shipment status, please rest assured. Kindly contact our customer service team immediately, and we will perform a manual tracking inquiry for you. Your package has successfully cleared customs and is currently en route to the United States, with final delivery to be handled by USPS (United States Postal Service). Please note that occasional tracking number updates may occur during international logistics processes, which is standard practice. Our team will closely monitor your shipment and keep you informed of any critical updates.